Refund and Returns Policy

At Gem Mommy, we are dedicated to providing our customers with high-quality gemstones, jewelry, and educational resources. If you are not completely satisfied with your purchase, please review our refund and return policy below.

Return Eligibility

We accept returns for most items within 14 days of delivery, as long as the item is:

• In its original condition and unopened (if applicable).
• Free from any signs of wear or damage.
• Including all accessories and documentation provided with the product.

Exceptions to Return Eligibility

The following items are not eligible for returns:

• Personalized, custom-made, or special order products.
• Items that have been opened, worn, or damaged in any way.
• Gift cards and digital downloads.

Refund Process

If you wish to return an item, please follow these steps:

1. Contact us within 14 days of delivery with your order number and reason for return.
2. Once we have confirmed your eligibility for a return, we will provide you with a prepaid shipping label and return instructions.
3. Upon receiving the returned item in its original condition, we will process a full refund to the original payment method within 5-7 business days.

Exchange Policy

In case you would like to exchange an item instead of returning it, please contact us with your order number and desired exchange product. We will provide you with instructions on how to proceed with the exchange. Please note that exchanges may be subject to additional shipping charges.

Defective Items

If you receive a defective or damaged item, please contact us immediately with your order number and photos of the issue. We will work with you to resolve the problem promptly, which may include offering a replacement, repair, or refund.